Considering that this store sells products and services online;
Considering the Customer’s interest in purchasing the products offered by this store in its sales channels;

I. Confidentiality: it is the store’s responsibility to preserve the confidentiality of all data and information provided by the Customer in the purchase process. The site’s security is audited and guaranteed against hacking.

II. Customer Service: the Customer uses this service to resolve their doubts, resolve any requests or complaints regarding their order or any content available on the website. Customer Service can be contacted using a form on the website.

III. Checking the suitability of the product’s dimensions is the responsibility of the Customer, who must ensure that these are in accordance with the spatial limits of the elevators, doors and corridors at the delivery location. The product will not be assembled or disassembled, transported via stairs and/or doors and windows, or deliveries will be lifted.

III. After completing the order, it is not possible to change the payment method and/or delivery address, request an advance or even delivery priority.

III.I The shipping cost for delivery is calculated based on the delivery location, weight and dimensions of the product.

III.II This store does not authorize the carrier to: enter the home, deliver by alternative means, carry out installation or maintenance of products, open product packaging, deliver to an address other than that stated in the order, deliver to minors age or without identification document.

III.III This store is not responsible for the retention of goods at customs when this is due exclusively to the Customer, and therefore it is necessary for you to appear at the tax office for the goods to be released, considering that in these cases the information relating to Releases and payments are only passed on to interested parties.

IV Right of repentance: the Customer will be entitled to exercise the right to repent of the purchase, with the purpose of returning the product, in which case the following conditions must be observed: the period for withdrawing from the purchase of the product is 14 calendar days as per European requirements, from the date of receipt. In case of return, the product must be returned to this store in the original packaging, accompanied by all accessories and any gifts.

IV.I The Customer must request a return through Customer Service. Expenses arising from collecting or posting the product will be borne by the Customer. The Customer must mark it as “Returning Goods” or “Offer” when sending the return and must mark the value of the content as 0 (zero). If these conditions are not met, this store will have the right not to release customs, and, therefore, the product will be returned to the Customer again and consequently the right to repentance will be prescribed.