All shipments contain a tracking number because we always value transparency and everyone’s safety.
Shipments will always be dispatched by the carrier CTT through the contracted service of Correio Azul Internacional.
Estimated delivery times vary between 2 and 4 working days for buyers in Portugal, between 5 and 10 working days for buyers in Europe, and between 7 and 20 days for the rest of the world (outside Europe).
You can track your order by placing the tracking number on the carrier’s website: https://www.ctt.pt/particulares/index
After the stipulated deadline, you must contact us so that we can offer support regarding your order. We will reimburse you if your package is returned for reasons beyond the recipient’s control or is declared lost by the carrier.
